Handmade Wedding Invitations Home

Frequently Asked Questions

 

Return Policy * Ordering * Samples * Envelopes * Invitations * Shipping * Additional Items

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Blue Larkspru Wedding Invitation

 

Return Policy

Because all products sold on this website are custom made, once you have signed off on your proof and given us a deposit, all custom work is non refundable. We have never had to fall back on this policy, mostly because we have you sign off on your proof for the invitations before we accept your deposit, ensuring that the order you are about to receive is exactly what you want. Once your order is paid in full, there are no refunds or returns issued.

 

Ordering

What is the process for ordering invitations?

1. Purchase a sample
2. Fill out Wedding Package Order Forms and mail them along with the sample to:
Invitations by Alecia
596 Bincarth Road
Los Osos, CA 93402

3. We will mail you a proof of your invitation including contracts.
4. Mail back your contracts along with the proof invitation and your 75% deposit
5. We will begin production as soon as we receive the proofs, contracts and deposit
6. At this point, no refunds are possible
7. Once invitations are complete, the remaining 25% is due before we will ship your invitations.
8. Invitations will be shipped between 4-8 weeks, depending on size and complexity of your order.

How many invitations should I order?

* We recommend ordering at least 20 extra invitations. Guest lists often change at the last minute and its best to be prepared. Ordering extra invitations can be costly as well as time consuming.
* Remember each couple should only receive one invitation ensemble
* Proper etiquette says single invitee should be allowed to invite a guest

When should I place my complete order for my wedding invitations?

* We recommend ordering 4-6 months prior to your special event. Your order will take us 4-8 weeks to complete, depending on the size and complexity of your order. The more time you give us, the better.
* We often run special promotions offering 10% off advance orders (order placed more than 8 weeks before time needed).
* All orders are subject to material availability. The more time you give us, the greater the guarantee that your particular material will be in stock. In the event of a backorder, we will substitute coordinating available product.

Do you accept international orders?

* Yes, we have many international clients.
* International orders must be paid in full once order is placed.
* Payment is accepted via credit card on our online secure server or by PayPal. Checks will not be accepted.

I need my invitations in 4 weeks. Do you offer rush ordering?

* Time permitting, we offer rush ordering.
* If needed in 4-5 weeks, we charge a 25% fee ($25.00 minimum).
* If needed in 3 weeks or less, we charge a 40% fee ($50.00 minimum)
* All orders are subject to material availability. The more time you give us, the greater the guarantee that your particular material will be in stock. In the event of a backorder, we will substitute coordinating available product.
* If we can accommodate orders that have a ship date 5 weeks or less, payment is due in full at the time of placing the order, including rush fee.
* For rush orders shipping under 6 weeks, we request the client return all proofs, contracts, and payments no later than 48 hours. Failure to do so can delay ship date.

When should I send out the invitations?

* Invitations are commonly sent out 4-6 weeks in advance of your special event. We recommend that during the summer or holiday months, that you give enough advance notice to your guests to schedule their vacations around your day.
* It is common practice to send out Save the Date announcements if you wedding will be during busy months. You can view our selection of Save the Date Announcements here:

How can I pay for my order?

* We accept check or money order through the mail
* We also accept Visa and MasterCard via our secure online server

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Baroque Rose Wedding Invitation


Samples

Should I order a sample?

* We recommend ordering a sample invitation prior to placing your order. Our papers are very special and can only truly be appreciated in their physical form.
* We offer many various personalizing services and if you don’t see exactly what you are looking for online, we can work with you to create your perfect wedding invitation.

Will I be credited for the cost of my sample?

* Yes, your account will be instantly credited for the cost of one sample purchased if you order your wedding invitations through Invitations by Alecia.

How long does it take to receive a sample?

* We usually send samples out 3-5 days after we receive your request.
* Special orders can take longer to send out due to the fact that we design your sample to reflect your invitation requests.


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Sunflower Rose Wedding Invitation

 

Envelopes

Are outer envelopes included in the price?

* Standard outer envelopes are included in the price
* Special order envelopes range from $1.00-2.00 per envelope, depending on the style.
* Although we include standard envelopes in the total cost of invitations, your account will not be credited for envelopes if you decide not to use our envelopes.

Are response envelopes included in the price?

* Yes, response envelopes are included in the price
* Although we include standard envelopes in the total cost of invitations, your account will not be credited for envelopes if you decide not to use our envelopes.

Can I have my response envelopes printed and stamped?

* Yes, this service is available and recommended for a small fee
* Invitations will not be fully assembled unless this service is purchased due to the fact that you will need to have access to the inside of the invitation to insert response envelopes.
* We will send you a link to choose which stamp style you would like or you can mail us your stamps.
* The typeface will match your invitations unless stated otherwise by you.

Can I use my own envelopes?

* Yes, but we recommend that you order them prior to ordering invitations from us to ensure that your invitations will fit inside the envelopes.
* Although we include standard envelopes in the total cost of invitations, your account will not be credited for envelopes if you decide not to use our envelopes.

Do provide an addressing service for the outer envelopes?

* Yes, we can print your outer envelopes for a small fee. We prefer the names and addresses in an excel document. You will be responsible for proofing all names and addresses. We will not be accountable for any errors. Certain envelopes cannot be printed on due to their delicate nature. These will need to be hand-addressed.
* We can recommend modern or traditional style calligraphers. We will provide samples of their work upon request.
* We can also print your return address on the outer envelope.

Why don’t you use two envelopes?

* Traditional invitations used the two-envelope style. Our unique designs use this tradition in a modern way by created an artful version of this classic tradition.

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Blue Larkspru Wedding Invitation

 

Invitations

Will my invitations arrive fully assembled?

* Your invitations will arrive fully assembled only if you purchase the seal and send service.
* Without this service, your invitations will be shipped requiring the following assembly:

1. Inserts will need to be stuffed
2. Ribbons will need to be tied
3. Invitations will need to be inserted into outer envelopes
4. Stamps will need to be applied
5. Extra steps may be required for special orders.
6. We will assemble one invitation so that you will know how to finish the rest.

I love your invitations but I don’t see exactly what I want. Can you create a design for me?

* Of course! We offer a free service to our customers of created a one-of-a-kind invitation for your special event.
* The cost will depend on materials and difficulty of your vision.
* If you give us a general theme and ideas, we will work to create a special and unique invitation for you.

How much postage will my invitation require?

* Many of our designs require only a first class stamp, but it is always recommended that you take an invitation to the post office to have them weighed and sized for postage.
* Square shaped invitations always require extra postage.
* If you purchase our seal and send service, we will ensure that the proper postage is affixed to your invitations.
* If you order handmade outer envelopes they need to be taken to the post office and ask for hand canceling.

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Blue Larkspru Wedding Invitation

 

 

Shipping

How do you ship the invitations?

* We carefully package our invitations to ensure their safe arrival using USPS, UPS or FedEx.
* You are responsible for the cost of shipping. Please be aware that shipping can cost anywhere between $20-$80.
* Expedited shipping is available and will add to the total cost of shipping.

Do you ship internationally?

* Yes, the cost runs quite high - $50-100
* Please note that all international orders must be paid in full once order is placed, including the cost of shipping.

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Pink Larkspru Wedding Invitation

 


Additional Items

What coordinating items do you create to compliment the wedding invitations?

* We offer handmade thank you cards, menus, table cards, seating charts, place cards, programs, gift cards, wedding albums, frames, and a variety of table gifts.

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©Invitations by Alecia
Los Osos, California
805.704.6674
   

 

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